Gabriele Farei's Notebook
Powered by 🌱Roam GardenZ/contactless convenience
Contactless convenience is a trend enabled by internet connected devices and allows for a faster transaction (in its most generic sense: exchange of value) without the need for human interaction directly.
It is pervasive across most service industries but has also started to take on in more traditional industries
Some examples
banking online services is taking over an industry that had a strong physical presence, we digital first disruptors or adapting incumbents (as of 2021).
groceries with online groceries, or contactless payments and self cash out to the natural next step - walk in a shop and walk out with what you need (without interacting with anyone) (see Amazon Go)
commerce
with e-commerce (shopify, amazon) (source) 
fitness with Peleton or Apple Fitness+
restauration no interaction needed with takeaways (doordash, uber eats, deliveroo)
hospitality Airbnb - with payments in the app & often access codes to a property
Referenced in
L/retail as logistics
Retail companies that have focussed their business model optimising their distribution and lowering their margin to increase their reach. Building on the more scalable Z/contactless convenience
blog/The Village Effect
The opposing force of Z/contactless convenience, are human interactions or experiences. The pandemic showed vividly the distinction between L/retail as logistics and L/retail as experiences and services. While Z/contactless convenience is a race to scale & lower margins, experiences are doubling down on the human interactions and premium (often physical) experiences.